Shipping policy

Shipping Policy 🚚✨

At Mely Austin Creative, each item is made with care and attention. Please review the information below to understand how shipping works.

Order Processing Time

All of our products are made to order. Once your payment is confirmed, orders are typically processed within 2–5 business days before shipping.

Please note that processing times may increase during holidays, promotions, or high-demand periods.

Shipping Times

Shipping times vary depending on your location and the carrier. Estimated delivery times are:

  • United States: 3–7 business days

  • International orders: 7–21 business days

These are estimated delivery times and not guaranteed.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the items in your order.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information 📦.

Please allow up to 48 hours for tracking updates to appear after shipment.

Delays

We are not responsible for shipping delays caused by:

  • Carriers

  • Customs processing

  • Weather conditions

  • High-volume shipping periods

  • Events outside our control

Once your order has been handed over to the carrier, delivery responsibility lies with them.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, reshipping costs may apply.

Lost or Stolen Packages

Mely Austin Creative is not responsible for lost or stolen packages once marked as delivered by the carrier.

If you experience an issue, please contact the carrier directly or reach out to us and we’ll do our best to assist 🤍.

Customs & Import Taxes

International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Need Help?

If you have any questions about shipping, feel free to contact us at:
📧 melyaustincreative@gmail.com

We’re always happy to help ✨