Refund policy

Returns & Refunds 🤍

At Mely Austin Creative, every piece is made with care and intention. If something isn’t quite right, we’re here to help ✨.

5-Day Returns

We offer a 5-day return policy, which means you have 5 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With tags attached

• In its original packaging

• Accompanied by proof of purchase

How to Start a Return 

To begin a return, please contact us at:
📧 melyaustincreative@gmail.com

Once your request is reviewed and approved, we’ll send you:

• 📦 A return shipping label

• 📝 Clear instructions on how to proceed

💌 Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can make it right 🤍.

Non-Returnable Items

Because many of our items are made especially for you, the following are non-returnable:

• Personalized or custom-made items ✨

• Sale items

• Gift cards 🎁

If you have questions about a product before ordering, feel free to reach out—we’re happy to help.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

• 💳 Refunds are issued to the original payment method

• ⏳ Please allow up to 10 business days for processing

If more than 15 business days have passed since approval, contact us at:
📧 melyaustincreative@gmail.com

✨ Thank you for supporting Mely Austin Creative — where every design is made with heart and meant to be loved.